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Correct me if I’m wrong , but when Bros in Windsor. NS had the franchise taken away I believe he was out selling M plex and giving personal service . Being on a first name basis with the owner although I live in another province means a lot to me. We have a multi line dealer in Charlottetown now ,owned by an multi car franchise and I try not to darken the door. Not sure where this is all going to end but if it goes back to small dealers in a few decades l won’t be surprised. Brooke
 
The M/C industry is always interesting to watch, one thing i have really noticed for a few years is that Tri. seems to have lost alot of dealers, at lease around here. Also there attention to taking care of their customers especially in the field of warranty complaints and reaching out to their customers for help and information seems to be lacking. Things like this will put out the wrong kind of advertising that people will not forget! If they keep things like this up they can have the best bike in the world and it will not sale.
So the Question should be WHY ??
WHY is Triumph, pissing off their Dealers and Customers, if what you say is True
Is the Importer , Triumph Brand in your country ::: dare I say it a self-funded private company or is it Triumph UK.
Ask and yes may find.

But I am impartial and be careful, that a Rant is not a Triumph Competing company with lots to gain, by Knocking Triumph.
 
In my case, I don't think it has to do with Triumph at all. The place where I bought my bike is a large multi brand selling dealership.
It was bought up by a large car dealership ring last year and their policies may be affecting the level of service they can provide. When it was owned by the previous people it was a family run business. A large one albeit, but still family run and the wait times for small repairs and basic service was NEVER this long.
I would have gladly driven the 5 hours to Bro's in Windsor to buy from them and support a small business over this new conglomerate.
I bought stuff from them whenever I was down there as my Mother-in-Law only lives about a half hour past Windsor.
Sadly, I think this is the only way power sports dealers can survive in this day and age.
 
To be honest it all comes down to economic down turn and tight profits from Triumph right down to the smallest dealer , and in all this Triumph are not going to loose profits so its the dealers who will be squeezed on every penny and questioned on every warranty claim to the last nut and bolt !
 
Well appointment for first service FINALLY came today. Had to trailer the bike down as the weather was really heavy rain. Darned good thing I did or I would have had to call my wife to come pick me up. Bike had to stay. They found multiple error codes in the computer pointing to a faulty yaw sensor. Tried clearing codes, came right back. Something is amiss! Bike showed no check engine lights or ABS lights or any problems of any kind prior to this. I am NOT a happy camper right now.
 
I miss Bros in Windsor. That's where I bought my T100 and a couple of my friends did too. I think most or all of the Triumphs in this province came from Bros. - up until they lost the franchise.
I enjoyed dealing with Bruce, his wife and daughter and all the gang there. No reason to go back there now.
 
Well appointment for first service FINALLY came today. Had to trailer the bike down as the weather was really heavy rain. Darned good thing I did or I would have had to call my wife to come pick me up. Bike had to stay. They found multiple error codes in the computer pointing to a faulty yaw sensor. Tried clearing codes, came right back. Something is amiss! Bike showed no check engine lights or ABS lights or any problems of any kind prior to this. I am NOT a happy camper right now.
Well as a follow up apparently the wiring harness is bad on my bike and Triumph has authorized the complete replacement. That's not a small job on my bike with all the electronic gadgetry, so expect a late next week before I get it back.:y40:
 
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