Just curious if anyone has actually bought and used the Dealer Tool program and connector? I am contemplating getting it as it sounds like it will save you a lot in the long run with regards to dealer scans, etc.
I realize this thread is old but people will still find it as I just did so I thought I'd relate my experience with DealerTool so far.
I purchased DealerTool last year when I bought a new Rocket III Touring thinking that it would come in handy for bleeding the ABS system, etc. I also bought TuneECU at the same time. I hadn't use either until this week and I still haven't used TuneECU.
I had a problem loading up the DealerTool driver for the cable. I contacted DealerTool. Their responses indicated that they weren't reading my message because they asked for information that I included in my question - such as operating system, etc. Then it suddently dawned on me that, like an idiot, the problem I was having was because I had grabbed the TuneECU cable by accident. So I tried loading the drive up with the correct (DealerTool) cable but the cable driver would only load up by using their alternative driver install method - which was fine. However, when I went to read ECU data, I got an error (see below). I contacted DealerTool again, apologizing for my error with the cables but asking for help with the error I was getting with the correct cable. They haven't responded to two messages. I'm leaving on a trip tomorrow and want to finishing bleeding the brakes while I have things apart including the ABS system and I let DT know that I was leaving on a trip but it appears that they are ignoring me. So, as it stands now, I just wasted money on DT. No matter what I try, I get the same error. COM Ports match in Device Manager and DT options. I've reloaded the software repeatedly while having no internet connection as recommendied but the results are always the same.
At this point, I'm disappointed with DT.
If anyone has seen an error like this, I'd appreciate any help you can provide. Below is a snap of Device Manager, DT options (showing the COM port was correct), and the strange error message I get.
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