THESE ARE ACTUAL COMPLAINTS RECEIVED BY THOMAS COOKVACATIONS FROM DISSATISFIED CUSTOMERS :
1. "I think itshould be explained in the brochure that the local convenience store does notsell proper biscuits like custard creams or ginger nuts."
2. "It's lazy ofthe local shopkeepers in Puerto Vallarta to close in the afternoons. I oftenneeded to buy things during 'siesta' time -- this should be banned."
3. "On my holidayto Goa in India, I was disgusted to find that almost every restaurant servedcurry. I don't like spicy food."
4. "We booked anexcursion to a water park but no-one told us we had to bring our own swimsuitsand towels. We assumed it would be included in the price"
5. "The beachwas too sandy. We had to clean everything when we returned to our room."
6. "We found thesand was not like the sand in the brochure. Your brochure shows the sand aswhite but it was more yellow."
7. "They shouldnot allow topless sunbathing on the beach. It was very distracting for myhusband who just wanted to relax."
8. "No-one toldus there would be fish in the water. The children were scared."
9. "Although thebrochure said that there was a fully equipped kitchen, there was no egg-slicerin the drawers."
10. "We went onholiday to Spain and had a problem with the taxi drivers as they were allSpanish."
11. "The roadswere uneven and bumpy, so we could not read the local guide book during the busride to the resort. Because of this, we were unaware of many things that wouldhave made our holiday more fun."
12. "It took usnine hours to fly home from Jamaica to England. It took the Americans onlythree hours to get home. This seems unfair."
13. "I comparedthe size of our one-bedroom suite to our friends' three-bedroom and ours wassignificantly smaller."
14. "Thebrochure stated: 'No hairdressers at the resort'. We're trainee hairdressersand we think they knew and made us wait longer for service."
15. "There weretoo many Spanish people there. The receptionist spoke Spanish, the food wasSpanish. No one told us that there would be so many foreigners."
16. "We had toline up outside to catch the boat and there was no air-conditioning."
17. "It is yourduty as a tour operator to advise us of noisy or unruly guests before wetravel."
18. "I wasbitten by a mosquito. The brochure did not mention mosquitoes."
19. "My fiancéand I requested twin-beds when we booked, but instead we were placed in a roomwith a king-size bed. We now hold you responsible and want to be re-reimbursedfor the fact that I became pregnant. This would not have happened if you hadput us in the room that we booked."
BE AWARE .... THEYWALK AMONG US and THEY VOTE TOO!!!!!
1. "I think itshould be explained in the brochure that the local convenience store does notsell proper biscuits like custard creams or ginger nuts."
2. "It's lazy ofthe local shopkeepers in Puerto Vallarta to close in the afternoons. I oftenneeded to buy things during 'siesta' time -- this should be banned."
3. "On my holidayto Goa in India, I was disgusted to find that almost every restaurant servedcurry. I don't like spicy food."
4. "We booked anexcursion to a water park but no-one told us we had to bring our own swimsuitsand towels. We assumed it would be included in the price"
5. "The beachwas too sandy. We had to clean everything when we returned to our room."
6. "We found thesand was not like the sand in the brochure. Your brochure shows the sand aswhite but it was more yellow."
7. "They shouldnot allow topless sunbathing on the beach. It was very distracting for myhusband who just wanted to relax."
8. "No-one toldus there would be fish in the water. The children were scared."
9. "Although thebrochure said that there was a fully equipped kitchen, there was no egg-slicerin the drawers."
10. "We went onholiday to Spain and had a problem with the taxi drivers as they were allSpanish."
11. "The roadswere uneven and bumpy, so we could not read the local guide book during the busride to the resort. Because of this, we were unaware of many things that wouldhave made our holiday more fun."
12. "It took usnine hours to fly home from Jamaica to England. It took the Americans onlythree hours to get home. This seems unfair."
13. "I comparedthe size of our one-bedroom suite to our friends' three-bedroom and ours wassignificantly smaller."
14. "Thebrochure stated: 'No hairdressers at the resort'. We're trainee hairdressersand we think they knew and made us wait longer for service."
15. "There weretoo many Spanish people there. The receptionist spoke Spanish, the food wasSpanish. No one told us that there would be so many foreigners."
16. "We had toline up outside to catch the boat and there was no air-conditioning."
17. "It is yourduty as a tour operator to advise us of noisy or unruly guests before wetravel."
18. "I wasbitten by a mosquito. The brochure did not mention mosquitoes."
19. "My fiancéand I requested twin-beds when we booked, but instead we were placed in a roomwith a king-size bed. We now hold you responsible and want to be re-reimbursedfor the fact that I became pregnant. This would not have happened if you hadput us in the room that we booked."
BE AWARE .... THEYWALK AMONG US and THEY VOTE TOO!!!!!
for posting!
is that ??????
