Good time to retell this story…
I bought from Tobacco Road Harley in Raleigh, NC. At the time they also had a Triumph franchise. Worst, most unethical dealership you’ll ever encounter. Triumph fired them for their flagrant scumbaggery and customer non-service just before I showed up. They were just trying to get rid of inventory at that point. Again, I’ve mentioned this in here before.
Salesmen there are carney-level scammers and the service dept are mostly fat spiteful neckbeards that have an ax to grind with the public. They displayed a particular disdain toward me because I was one of the two last Triumph customers after they’d been sh-tcanned by Triumph Corporate, both Speed Twin buyers. Sales tried to charge the other guy full price until I saw the opportunity to show him that the bike had 90 miles on it, basically making it a demo model. So he took Sales back to the negotiating table. They were visibly irritated at me, which at that point I was basking in their anger. The ink had dried on my sales contract and the salesman chose then to announce “We are no longer servicing Triumph.” I wound up having 2 warranty issues and I was sh-t out of luck. I had to go to another dealer 50-60 miles away who weren’t much better.
The last 3 years have been an ongoing quest for a good Triumph outfit. I don’t hold it against the bikes or Triumph. I hold it against these American outfits who don’t give a toss. I’ve stopped into a couple foreign dealerships the last year or so and the vibe seemed genuinely more professional.
