Hi All,
I'm having a real crisis of trust & appreciation for the Triumph brand right now.
I bought a brand new Speedmaster & had it play up 4 times in the first 18 months, including corroded fuse box & Alarm failure
I traded up to a Thunderbird Storm with 3.8K on the clock for £10,800 with an extended years warranty, to have this turning into another sick dog...
2016 plate, now at 6000 miles on the clock in 7 months , it’s been properly maintained & garaged to this point,
Symptoms:
It has been running rough & poor on fuel
Engine sounds a bit rattly & occasionally feels like almost piston slap...
Fuel Gauge dropping from the expected mileage range in significant crunches every time I pull away & then idle
E.g. from a just filled tank giving 158 Miles to go, riding less than a mile & it drops to 122 miles, then pull away again & a mile later it's dropped to 103 miles...
It' s been to Carl Rosner twice without being cured (charged £45 twice for that privilege)
It's been to Jack Lily twice since then, without being cured (Lily want to charge for me a 6K service for checking Cam chain & tensioner/ valves (both of which they admit had no faults, didn't need adjusting & no idea what 's causing the problem)
(currently in bits at Jack Lily)
I'm hearing the same old Triumph song from both dealerships: 'warranty will cover if there is a faulty part, but any adjustments are chargeable'...
I'm being asked authorize a full stripping the bike down (to pay for it under the guise of, if no fault is found) while they try to identify what is the matter...
2 questions:
Has anyone else had this problem / what caused it?
Does anyone have the contact email/ number for a director at Triumph? (Paul Stroud?)
Desperately seeking satisfaction & a reason to stay with Triumph
Steve
I'm having a real crisis of trust & appreciation for the Triumph brand right now.
I bought a brand new Speedmaster & had it play up 4 times in the first 18 months, including corroded fuse box & Alarm failure
I traded up to a Thunderbird Storm with 3.8K on the clock for £10,800 with an extended years warranty, to have this turning into another sick dog...
2016 plate, now at 6000 miles on the clock in 7 months , it’s been properly maintained & garaged to this point,
Symptoms:
It has been running rough & poor on fuel
Engine sounds a bit rattly & occasionally feels like almost piston slap...
Fuel Gauge dropping from the expected mileage range in significant crunches every time I pull away & then idle
E.g. from a just filled tank giving 158 Miles to go, riding less than a mile & it drops to 122 miles, then pull away again & a mile later it's dropped to 103 miles...
It' s been to Carl Rosner twice without being cured (charged £45 twice for that privilege)
It's been to Jack Lily twice since then, without being cured (Lily want to charge for me a 6K service for checking Cam chain & tensioner/ valves (both of which they admit had no faults, didn't need adjusting & no idea what 's causing the problem)
(currently in bits at Jack Lily)
I'm hearing the same old Triumph song from both dealerships: 'warranty will cover if there is a faulty part, but any adjustments are chargeable'...
I'm being asked authorize a full stripping the bike down (to pay for it under the guise of, if no fault is found) while they try to identify what is the matter...
2 questions:
Has anyone else had this problem / what caused it?
Does anyone have the contact email/ number for a director at Triumph? (Paul Stroud?)
Desperately seeking satisfaction & a reason to stay with Triumph
Steve