This has been one of the absolute top pet peeves of mine, so much so that my anger peaks every time to the point i just lose it. Over the years i have had this exact scenario happen over and over. When you want to purchase something often lies are told, exaggerations, or people will tell you what they think you wanna hear even if they have no clue. Examples...once called a car dealer a long ways from me to ask about a used car i saw advertised. I made them an offer they accepted then i said, paraphrasing, but exactly what i told them in whatever words i used back then, i need to be absolutely sure you will sell it to me for the price i offered because i have to drive a long ways. I told them i need yo to assure me 100% because if i drive all that ways and you don't honor this agreement i will make a scene. Long story i get there and "no, we can't do that price". I had a screaming match with the ahole in front of many customers. Another time i did the same with some speakers, drove down to get them and "sorry, the guy you talked to shouldn't have accepted that offer, we can't do that".
Those are just a couple, been thru this kind of BS many times, and the common thread among every one of them is that many many years ago i learned to beat it into thier head that it MUST be exactly the product we discussed, and it must be at the price we discussed, and if i go down there and it's not i WILL make a scene. I become very animated when i tell them this to make it very obvious that they do not want to BS me. I always tell them that because this releases ME from being at fault and makes them the guilty party if things do not go as we agreed, and i do it thinking that it will make them fear lying, exaggerating, or assuring me of anything without being sure.
So, that said, a week or so ago i look all over the internet trying to find a discontinued part for my fridge. I finally find one and the model matches exactly and the picture which is very obviously NOT a stock pic but one they shot themselves is exactly like mine. But instead of just buying it on thier web page o do my normal routine. I call them, i ask them to verify the one i get will be exactly as in thier pic and i link her to the pic. I tell her i know how these things go and i need to to reassure me thats what i'll get. She says yes. You know how much in common a porsche has with garbage truck? Well, thats literally how much the part i received has with the part on thier page. The thermostat part is square with a plastic molded in channel that clips on while the one i have that broke is round with a metal clip. The one i got has 4 wires while the one i need has two, and to top it off the one they sent has TWO pugs, one for each pair of wires while mine has one plug and neither of the plugs on the one they sent is the same type as mine. May as well sent me a can opener.
Now heres why i'm so f**king mad.....they charged me $10 for shipping for the 2 Oz (if that) POS and refuse to refund shipping for THEIR mistake. So with return shipping I'll be out about $13-14. That amount won't mean i don't eat for a couple days, but it's not the money as much as the complete lack of competence and total disregard for a customer who is losing out because THEY made a extremely obvious blunder after I drilled them on the phone about it. And to top it off i'm being passed around and have yet to be able to tale to a supervisor. Big surprise eh?
If anyone has any ideas on how to get payback like posting on forums and such, please let me know. Right now i intend to post about it at as many appliance forums as possible, but the more i can do the better, so any ideas are welcome. I'm on a mission and burning up with hate for these jerks. SOOOOOOOOO tired of this kind of thing i just can't find words. Oh, and if you ever need appliance parts, the place to stay away from is MCappliance.
Those are just a couple, been thru this kind of BS many times, and the common thread among every one of them is that many many years ago i learned to beat it into thier head that it MUST be exactly the product we discussed, and it must be at the price we discussed, and if i go down there and it's not i WILL make a scene. I become very animated when i tell them this to make it very obvious that they do not want to BS me. I always tell them that because this releases ME from being at fault and makes them the guilty party if things do not go as we agreed, and i do it thinking that it will make them fear lying, exaggerating, or assuring me of anything without being sure.
So, that said, a week or so ago i look all over the internet trying to find a discontinued part for my fridge. I finally find one and the model matches exactly and the picture which is very obviously NOT a stock pic but one they shot themselves is exactly like mine. But instead of just buying it on thier web page o do my normal routine. I call them, i ask them to verify the one i get will be exactly as in thier pic and i link her to the pic. I tell her i know how these things go and i need to to reassure me thats what i'll get. She says yes. You know how much in common a porsche has with garbage truck? Well, thats literally how much the part i received has with the part on thier page. The thermostat part is square with a plastic molded in channel that clips on while the one i have that broke is round with a metal clip. The one i got has 4 wires while the one i need has two, and to top it off the one they sent has TWO pugs, one for each pair of wires while mine has one plug and neither of the plugs on the one they sent is the same type as mine. May as well sent me a can opener.
Now heres why i'm so f**king mad.....they charged me $10 for shipping for the 2 Oz (if that) POS and refuse to refund shipping for THEIR mistake. So with return shipping I'll be out about $13-14. That amount won't mean i don't eat for a couple days, but it's not the money as much as the complete lack of competence and total disregard for a customer who is losing out because THEY made a extremely obvious blunder after I drilled them on the phone about it. And to top it off i'm being passed around and have yet to be able to tale to a supervisor. Big surprise eh?
If anyone has any ideas on how to get payback like posting on forums and such, please let me know. Right now i intend to post about it at as many appliance forums as possible, but the more i can do the better, so any ideas are welcome. I'm on a mission and burning up with hate for these jerks. SOOOOOOOOO tired of this kind of thing i just can't find words. Oh, and if you ever need appliance parts, the place to stay away from is MCappliance.
